Not to a different item — because we purchase gifts on behalf of a Gifter with their specific choice in mind, we're not able to swap it for something else from your list.
What you can adjust is the detail within that same item — color, size, and similar variations — as long as you let us know as soon as you get your gift notification.
Once your gift has been placed with the merchant, we're no longer able to make any changes at all, including to those details. So the sooner you reach out after getting notified, the better our chances of accommodating it.
If something's actually wrong with the gift itself, see Can I decline gifts? for what's possible.
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