Can I exchange a gift?

We offer a 14-calendar-day exchange window from the date of delivery, subject to a few conditions:

• The merchant's own exchange policy applies on top of ours — worth reviewing before adding an item to your list.

• Certain gift types aren't eligible for exchange, including gifts from well-known luxury brands, custom or made-to-order gifts, vintage/secondhand/consignment items, and items above $1000.

• Tracking is required when sending the original item back.

• A 15% service fee is required to assist with the exchange.

To start an exchange: email [email protected] with your gift reference number, the item, your reason, and what you'd like to exchange it for.