Returns & Exchanges (Overview)

Before adding an item to your list, it's worth understanding the return and exchange policies of the merchant you're pulling it from — our own policies work alongside theirs, not instead of them.

We offer a 14-day return/exchange window from delivery,regardless of merchant policy, and the following aren't eligible for return or exchange: 

• Gifts from well-known luxury brands

• Custom or made-to-order gifts

• Vintage/secondhand/consignment items

• Items above $1000. 

As a gift fullfillment service, we don't provide receipts, and a service fee applies to both returns & exchanges. 

See Can I return a gift?, Can I exchange a gift?, and Gifts that have Warranties for the specifics.

Excessive or suspected-fraudulent return/exchange activity may lead to a review of your account, and we reserve the right to decline a request.