Returns & Exchanges

Created by Samantha Beck, Modified on Mon, 21 Nov 2022 at 07:15 AM by Samantha Beck

If a Lister wished to return or exchange a gift after it has been received, we will ask them to work directly with the merchant.

In the case of a return, the Lister will need to notify us when the item has been shipped back to the merchant so we know when to look out for a refund confirmation notice. Luxy Credits will only be issued upon confirmation the refund has arrived back into our account.

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