Can I return a gift?

Created by Samantha B., Modified on Thu, 31 Aug 2023 at 09:53 AM by Samantha B.

In most cases, yes. 

Instructions for handling returns are usually located on the packaging slip or the merchant's webpage. If you cannot locate this information, please get in touch with the merchant directly.


Kindly note: 

  • Listers are responsible for understanding and following the return policies of the merchant(s) they are gifted from so we recommend reviewing these policies before adding an item to your LuxyList.
  • Returns can only be made for refunds to the original purchase method, not store credit or an exchange. 
  • Once we confirm the refund, we issue LuxyCredits only, and only for the refunded value of the gift. 
  • The relationships we have with the vendors we purchase from are important to us and enable us to offer an almost seamless gifting experiences.  Excessive returns put our relationships at risk and will result in a review of your account and possible deactivation.  We reserve the right to deactivate gifting on an account at any time as a result of excessive returns. 

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