Can I return a gift?

Regarding the return of gifts received through LuxyList, we understand that circumstances may arise where a return is deemed necessary. We offer a return window of 14 calendar days from the date of delivery, subject to certain conditions.

Policies Regarding Returns:

• Regardless of the individual merchant's policies, LuxyList adheres to a strict 14-day return window, commencing from the delivery date of the gift.
• Within this timeframe, recipients are responsible for familiarizing themselves with and adhering to the return policies of the original merchant. We recommend reviewing these policies prior to adding items to your LuxyList.
• Luxury goods, custom, made-to-order, and high value items above 1500 are not eligible for returns. We recommend confirming the sizing and other variables in advance.
• Returns are processed exclusively as refunds to the original method of purchase. We do not offer store credit as a return option.
• Upon completing a return, we kindly request that you notify us, enabling us to confirm receipt of the refund.
• Following confirmation of the refund, LuxyList will issue a credit in the form of LuxyCredits.
• A 15% service fee will be deducted from the refunded LuxyCredit amount.
• The relationships we maintain with merchants are of paramount importance, enabling us to provide a seamless gifting experience. Excessive returns may jeopardize these relationships and will necessitate a review of your account. LuxyList reserves the right to deactivate gifting privileges at any time due to excessive return activity or suspected fraudulent activity.  
• LuxyList Reserves the right to refuse return requests

We appreciate your understanding and cooperation in adhering to these policies, which are designed to ensure the continued excellence of our gifting platform.