Can I exchange a gift?

Created by Samantha B., Modified on Thu, 03 Aug 2023 at 05:33 AM by Samantha B.

We do not facilitate exchanges.  If you need a different size or color or would like a different item, you will need to return the item for refund to the original purchase method.

Instructions for handling returns are usually located on the packaging slip or the merchant's webpage. If you cannot locate this information, please get in touch with the merchant directly.


Kindly note you are responsible for  following the return policies of the merchant(s) you are gifted from so we recommend reviewing these policies before moving forward.  

Returns can only be made for refunds to the original purchase method, not store credit or an exchange.

Once we are refunded, we will issue you the value of the gift in LuxyCredits for you to choose a replacement item from your list. 

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