Regarding the handling of gifted items, it's important that you first understand the policies and procedures of the merchants you are adding your items from.
Regardless of the merchant policies:
- - The following types of gifts are not eligible for returns or exchanges, so we recommend confirming the sizing and other variables in advance.
- Gifts from well known Luxury brands
- Custom gifts
- Gifts that are made to order
- Vintage, second hand, or on consignment
- High value items above $500
- - We offer a return/exchange window of 14 calendar days from the date of delivery, subject to certain conditions.
Within that time frame, we offer two distinct avenues for your consideration.
Exchanges:
Please see our info regarding exchanges here.
Returns:
Please see our info regarding returns here.
The relationships we maintain with merchants are of paramount importance, enabling us to provide a seamless gifting experience. Excessive returns/exchanges can jeopardize these relationships and will necessitate a review of your account.
LuxyList reserves the right to:
- Deactivate gifting privileges at any time due to excessive return/exchange activity.
- Deactivate gifting privileges at any time if the activity is suspected to be fraudulent.
- Refuse the return/exchange request.
Our commitment remains to providing a supportive gifting experience. Should you require any assistance in navigating these options, our dedicated support team is available to provide guidance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article