Regarding the handling of gifted items, it's important that you first understand the policies and procedures of the merchants you are adding your items from.
Regardless of the merchant policies:
- - Luxury goods, custom, made-to-order, and high value items above 1500 are not eligible for exchanges/or returns. We recommend confirming the sizing and other variables in advance.
- - We offer a return window of 14 calendar days from the date of delivery, subject to certain conditions.
Within that time frame, we offer two distinct avenues for your consideration.
Exchanges:
Please see our info regarding exchanges here.
Returns:
Please see our info regarding returns here.
The relationships we maintain with merchants are of paramount importance, enabling us to provide a seamless gifting experience. Excessive returns/exchanges can jeopardize these relationships and will necessitate a review of your account.
LuxyList reserves the right to:
- Deactivate gifting privileges at any time due to excessive return/exchange activity.
- Deactivate gifting privileges at any time if the activity is suspected to be fraudulent.
- Refuse the return/exchange request.
Our commitment remains to providing a supportive gifting experience. Should you require any assistance in navigating these options, our dedicated support team is available to provide guidance.
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