Returns & Exchanges

Created by Samantha B., Modified on Sat, 19 Nov 2022 at 04:06 PM by Samantha B.

If you wish to return or exchange an item after it has been received, you will need to work directly with the merchant.

In the case of a return, you will need to notify us when the item has been shipped back to the merchant so we know when to look out for a refund confirmation notice. Luxy Credits will only be issued upon confirmation the refund has arrived back into our account. Please note that purchases using Luxy credits issued due to a return are subject to our service fee., 

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