Gift Order Processing Time

Gift Order Processing Time

Most gift orders are placed with the merchant 3 Business days after the gift order comes into our system

Why does it take 3 business days?

We process gift orders within 3 business days of receiving them. Here's why:

• Volume: We handle a high number of gifts daily, and we process orders in the order they're received
• Verification: We run checks to confirm each item is available, in stock, and can be ordered as requested
• Fund availability: We confirm the gifter funds are available to us to make the purchase.
  

Our business days follow US banking hours—we don't process orders on weekends, US bank holidays and Company specific closures. See our Hours of Operation for details. 

Due to time zones and volume, orders may occasionally be placed shortly after midnight on the 4th business day.

Expedited processing is not available.

When a gift is purchased from your List

You'll get an email from LuxyList letting you know something's been gifted, and the item will show as "Gifted" on your list.

What we need from you

Make sure your sizes, colors, and style preferences are in the product details for each item. If this info is missing or incorrect, we may order the default option—or issue Luxy Credits for the value instead.

If we contact you regarding an issue with placing the order, you will have until the 3rd business day after the gift request entered our system to respond. If no response is received, Luxy Credits for the value of the gift will be granted

A note on availability

LuxyList lets you add almost anything from anywhere on the internet, but we're not a retailer—we're your behind-the-scenes personal shopper. Pricing, availability, and merchant processing times are outside our control. We recommend reviewing the policies of any merchant before adding items to your list.

Luxury items

Some luxury gifts may take a bit longer, as we often work directly with in-store representatives.

Questions?

If you have questions regarding your order, please do not hesitate to reach out to us with your order number at [email protected]