What happens if the price is incorrect?
At LuxyList, our gifting process begins when a Gifter purchases a gift from your list. We then use these funds to purchase the chosen gift.
The price initially paid for a gift includes the amount set by the Lister, along with our standard fees. It's important to note that prices may vary due to factors outside our control.
Understanding Total Available Amount
When a gift is purchased, the total amount available for the order includes:
- The item value paid by the Gifter
- Our estimated shipping charge
- Our estimated taxes based on your location
This combined total is what we have available to complete the purchase at checkout.
If the Checkout Total Is More Than the Available Amount
If the cost at checkout exceeds the available amount, we will contact you to cover the difference. If you choose not to cover the difference, we will give you the option to select another item from the same merchant for the available amount. If no suitable same-merchant replacement is available, a refund will be issued to the original Gifter minus our service fee.
Price discrepancies can occur due to:
- Item price increases since adding to your list
- Actual merchant shipping costs exceeding our estimates
- Currency conversion fluctuations for international purchases
- Tax calculation differences
To minimize surprises, we recommend checking the merchant's full checkout cost when adding items — including item price, shipping, and taxes to your location — to ensure the total aligns with or is less than the value listed on your wishlist.
If the Checkout Total Is Less Than the Available Amount
If the available amount exceeds the merchant's checkout total, the default resolution is a refund to the original Gifter. In limited circumstances and at our sole discretion, LuxyList may apply an alternate resolution. LuxyList does not automatically issue Gift Credit for price differences or overages, and is not obligated to notify Listers of minor price adjustments or provide itemized transaction accounting.
Our Purchasing Methods
LuxyList maintains its own established merchant relationships, accounts, and purchasing methods. Any savings achieved through our purchasing methods, merchant partnerships, or operational efficiencies are retained by LuxyList as part of the service and are not considered overages subject to refund.
Service Fees
All purchases — including any additional amounts requested to complete the purchase — are subject to our standard 15% service fee. This also applies to Gift Credit purchases.
Why don't we ask the Gifter for additional funds?
We truly appreciate the generosity of each Gifter who chooses to purchase a gift through LuxyList. To maintain the spirit of gracious giving and to avoid any awkwardness, we do not request additional funds from the Gifter if the final purchase price exceeds the initially listed amount.
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