Merchants have their own systems for determining risk and detecting fraud. Naturally, as a 3rd party gift buyer, our billing details will not match the delivery details, as a result in some cases, merchants will cancel the order.
When a merchant cancels an order we will do the following:
Attempt to place the order again
Reach out to the merchant directly to ask why the order was canceled and work with them directly.
If for any reason we are unable to place the order, we will notify you immediately and issue LuxyCredits for value of the gift so you can select another item from your list.
Please note, any purchases made through us are subject to our 15% service fee.
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