Why did the merchant cancel my gift order and what happens next?

Created by Samantha B., Modified on Sat, 19 Nov 2022 at 03:12 PM by Samantha B.

Merchants have their own systems for determining risk and detecting fraud.  Naturally, as a 3rd party gift buyer, our billing details will not match the delivery details, as a result in some cases, merchants will cancel the order. 

When a merchant cancels an order we will do the following:

  • Attempt to place the order again 

  • Reach out to the merchant directly to ask why the order was canceled and work with them directly.

  • Source the item through a different merchant.

If for any reason we are unable to place the order, we will notify you immediately, issue you Luxy Credits for the value of the gift, and assist you in picking another item from your Luxy List. 

When using Luxy Credits to purchase a replacement item due to a gift cancellation initiated by the merchant, there will be no additional service fee charged.

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