Our role: As a gift fulfillment service, we handle sourcing and placing your gift with the merchant. Once it's handed to the courier, tracking and delivery are between you and the courier directly.
Tracking your gift: We share tracking information whenever the merchant provides it. A few things worth watching for:
Customs and duties — determined by your country's regulations, and your responsibility to handle.
Missed deliveries — if you miss one, contact the courier directly to reschedule; we're not able to reschedule deliveries on your behalf.
Pickup requirements — some couriers require ID matching your shipping address to release a package from their facility.
If a package shows delivered but you can't find it: this is genuinely frustrating, and unfortunately falls outside what we're able to help with directly once the courier confirms delivery to your address (often with photo proof). You'll need to contact the courier directly, using the tracking info we've shared, to file a claim.
Package protection: some merchants offer protection against lost or stolen packages. If you'd like this included, let us know when adding the item and we'll factor the additional cost into your wishlist value.
If a gift is returned to us due to non-delivery: once the merchant confirms the return and processes a refund, we refund the original Gifter, minus applicable fees. In some cases we may be able to work with the merchant to send the gift item again however, a 15% service fee applies.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article