If something's gone wrong with your gift, please reach out to us first — we can typically resolve things faster than a bank dispute can, and it keeps your gift on track. We ask for the chance to make it right directly; most issues resolve within days, not the full window a bank dispute can take.
If you're not sure about a charge, see I don't recognize this charge on my statement — most of these resolve in minutes.
If something went wrong with your gift itself — it didn't arrive, arrived damaged, or wasn't what you expected — contact us at [email protected] and we'll make it right.
About disputes: a chargeback is ultimately decided by your bank, not by us. If one is filed, we'll respond with your gift details, delivery confirmation, and any communication we've had. While a dispute is under review, we may pause account activity as a standard part of that process. Accounts with a pattern of fraudulent or abusive disputes will be restricted; a single good-faith dispute won't result in a permanent ban.
We'd always rather solve it together first.
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