LuxyCredits: Your Special Gifting Solution on LuxyList

At LuxyList, we're passionate about connecting creators with thoughtful gifts from their fans while protecting privacy. Our personal shopping team handles each request with care, and LuxyCredits provide flexibility when unexpected situations arise.

Understanding LuxyCredits

A Service Recovery Tool, Not a Financial Instrument LuxyCredits function solely as a non-monetary store credit within our platform when we cannot fulfill the original gift purchase. They have no cash value and are not a financial instrument or stored value.

When LuxyCredits Are Issued:

• When a gift can't be fulfilled due to stock shortages or merchant issues, LuxyCredits representing the value of the gift minus our service fee, will be issued 3 business days after the order is placed with us 

• In the event of necessary gift returns

• When there are funds remaining after a purchase (at our discretion, upon delivery of the gift)

• As a solution that honors the gifter's intention while providing you flexibility

Service Fees Apply: LuxyCredits purchases incur our standard service fee, just like regular purchases. This is because we function as personal shoppers for each order, and every purchase—whether made with LuxyCredits or not—requires the same careful handling, verification processes, and personalized service from our team.

Important LuxyCredits Policies:

• 3 business day processing time: LuxyCredits are not granted until 3 business days after a gift order enters our system. See here for more info regarding our processing time.

• Balance Limit: The maximum LuxyCredit balance permitted is $5,000. Once this limit is reached, any order blockers may result in a refund to the Gifter (minus our service fee, which will be deducted from the Lister's account). Exceptions may be granted at our sole discretion.

• Spending Limit: The maximum LuxyCredit spending limit is $2500 per 30 days. Once this limit is reached, any further LuxyCredit orders will be canceled. Exceptions may be granted at our sole discretion.

• Expiration: LuxyCredits expire 12 months from the date of issue

• Non-Transferable: Credits cannot be transferred between accounts

• Platform-Exclusive: LuxyCredits can only be used for purchases through our service

Using Your LuxyCredits

LuxyCredits make it easy to select an alternative gift when the original can't be fulfilled:

1. Login to your account

2. Click the "Treat Myself" button under your desired wish

3. Your credits will automatically apply at checkout

Self-Managed System: You are responsible for tracking your own LuxyCredits balance and usage. While we may notify you when credits are granted, we do not provide detailed transaction histories of credit issuance or spending.

Important Guidelines

To maintain the integrity of our platform and comply with financial regulations:

• LuxyCredits are not to be listed as items on your LuxyList

• Do not request LuxyCredits instead of gifts, as they're designed as a backup solution

• LuxyCredits cannot be exchanged for cash or monetary value

• Intentionally adding gifts to your list that would result in LuxyCredits is prohibited and may result in account closure

• LuxyCredits are not prepaid access, digital currency, or stored value as defined by financial regulations

We're committed to keeping LuxyList a place for meaningful gifting experiences that protect creator privacy. LuxyCredits help us maintain this mission even when unexpected circumstances arise. Thank you for using LuxyList as intended – a platform for genuine wishes and thoughtful gifts!