Custom, Made-To-Order,Back-Orders, Pre-Orders or any gifts where production/shipping will take longer than 30 days.

Custom, Made-To-Order

At LuxyList, we understand that some desired gifts go beyond the ordinary and venture into the realm of the unique and extraordinary. Our gift ordering service is tailored for those special, one-of-a-kind requests that reflect your individual style and preferences. Given the distinct nature of these orders, they often require more time and personal attention to detail.

When you place this type of gift order through LuxyList, we initiate the process by purchasing the item from the vendor on your behalf. This is where our role in the creation of your custom piece begins. Once the purchase is complete, we then facilitate a direct connection between you and the maker. This crucial step ensures that any specific details, adjustments, or personal touches you wish to include are communicated directly and effectively.

This hands-on approach allows for a more personalized and satisfying experience, as you engage directly with the creator of your bespoke item. It also ensures that your vision is realized just as you imagined, with the added assurance that LuxyList is here to support you every step of the way.

Important Considerations

• We recommend checking with the vendor ahead of time to ensure they are ok with a 3rd party buyer

You are still able to list these items and if gifted here is how we handle the process:

• We will purchase the gift and connect the lister directly with the vendor to handle any ongoing communications and delivery. Please note once the item is purchased from the vendor, we set this order to complete and the lister is responsible for any issue that may arise.
• If we are unable to connect directly with the merchant, we will pass the funds along to you directly via LuxyCredits

Please feel free to reach out to our support for any further assistance. We are here to make your unique dreams come true, with the luxury and elegance you've come to expect from LuxyList.

Back Orders, Pre-Orders, Any order taking longer than 30 days to Deliver

At LuxyList, we are committed to ensuring a seamless and efficient delivery experience. However, due to the nature of our service model, we are currently unable to accommodate pre-orders, back-orders, or any orders where delivery is expected to exceed 30 days. This policy is in place to maintain the integrity and timeliness of our service, ensuring that all our customers receive their gifts within a reasonable and predictable timeframe. We understand the excitement and anticipation that comes with ordering high-end products, and we strive to meet these expectations without undue delays. 

For items with extended delivery periods, we will either:

• Ask if there is another item from the same vendor you would like instead. 
• Pass the value along to you directly via LuxyCredits

High Value Luxury Goods, Electronics, Jewelry, or any gift value greater than $1000

To adhere to financial regulation and for security purposes, LuxyList reserves the right to request additional verification info from the Gifter and Lister for these types of gifts.

If you are unsure about an item you want to put on your LuxyList, feel free to reach out to us to ask at [email protected].