Gift Credit & How We Handle Order Exceptions

Sometimes a gift doesn't go exactly to plan — an item sells out, a merchant runs into stock issues, or something can't be fulfilled as expected. When that happens, here's how we handle it, and what it means for the payment you made.

Fulfillment Comes First

When an issue arises with a gift order, our priority is making sure your gift is delivered as a physical item — not converted to credit. If the item you chose can't be fulfilled due to stock shortages or merchant issues, we'll first work with the recipient to select a replacement, so your gift still arrives as you intended. If no suitable replacement exists and we can't source the item elsewhere, your payment is refunded to you, minus our service fee. Gift Credit is never issued for unfulfillable items — in those cases, the funds come back to you. Returns are the only path to Gift Credit.

What Is Gift Credit?

Gift Credit is a service recovery tool issued in one circumstance only: when a gift you sent is returned and LuxyList receives a refund from the merchant, the refunded amount (minus any applicable fees) may be issued to the recipient as Gift Credit, which they can use toward a physical gift on the platform. It is not a payment method or stored value, has no cash value, and cannot be exchanged for money.

What This Means for You

Your money is never simply absorbed into the platform. Every gift order ends one of three ways: the gift (or an agreed replacement) is delivered; the order can't be completed and you're refunded, minus the service fee; or a delivered gift is returned and the merchant's refund becomes Gift Credit for the recipient.

Changes

LuxyList may modify this policy at any time and may deny Gift Credit issuance at its sole discretion.

Questions about a gift you've sent? Our support team is happy to help.