Refund Policy for Gifters

LuxyList processes customer payments for the purchase of physical goods selected from curated registries. All sales are considered final.

LuxyList does not provide cash refunds once shopping services have begun, except where required by law. Refunds may be issued in cases of fraud, duplicate charges, or legal obligations.

If an item cannot be fulfilled due to inventory or supplier availability, we will first work with the recipient to select a replacement item from the same merchant, so a physical gift is still delivered as intended. If no suitable replacement is available and the item cannot be sourced elsewhere, a refund will be issued to the original Gifter, minus our service fee.

If a delivered gift is returned and LuxyList receives a refund from the merchant, the refunded amount (minus any applicable fees) may be issued to the recipient as Gift Credit — a non-cash merchandise credit governed by our Gift Credit policy. Gift Credit cannot be purchased directly, redeemed for cash, or transferred between users, and can only be used to obtain physical merchandise through LuxyList.

If an item arrives damaged, defective, or not as described, LuxyList provides customer support and will work with the supplier to resolve the issue through replacement, correction, or other appropriate remedy.