Why We Need Your Real Name When Placing Your Orders

We completely understand that sharing personal information online can feel uncomfortable. Many of our customers initially have the same concern! Let me explain why this information is essential and how we protect it.

Why Real Names Matter

When we place orders on your behalf, we're essentially acting as your personal shopper. Since the billing name (ours) and shipping name (yours) are different, this automatically triggers heightened security checks with merchants.

Here's why using your legal name as it appears on your ID is so important:

• Luxury retailers require it: High-end brands have particularly strict verification processes
• Shipping regulations: Federal US laws require real names for all shipments via USPS and private couriers
• Package pickup: If you miss a delivery, you'll need to show ID matching the name on the package to collect it
• Insurance protection: Packages shipped with aliases or stage names aren't covered by the merchant's insurance against loss or theft

What Happens If We Don't Have Your Real Name

When we receive gift requests with only initials, aliases, PO boxes, or business addresses, we temporarily hold the order and reach out for the required information.

Without accurate information, you might experience:

• Delivery delays
• Order cancellations
• Non-refundable purchases (some merchants have strict policies on this)
• Inability to collect packages from courier facilities

How We Protect Your Information

Your privacy matters to us! Your personal information is:

• Used exclusively for processing your gift orders
• Stored securely in our protected systems
• Never shared or sold to third parties
• Handled according to strict privacy protocols by our small team

We've successfully processed thousands of orders for customers just like you who initially had the same concerns. We're committed to making your gifting experience both secure and seamless.