Chargebacks

Created by Samantha B., Modified on Mon, 5 May at 8:44 AM by Samantha B.

When a gifter makes a purchase from our site, they are required to agree to the following:

- By purchasing on LuxyList, I agree to the LuxyList Terms & Conditions.

» Read the LuxyList Terms and Conditions

- All pricing is in USD and there are no refunds or cancellations after a gift order is placed.

- LuxyList does not hold product inventory, or control when merchants process, ship, or deliver orders. Furthermore, LuxyList does not coordinate the delivery of packages. Any delivery-related issues caused by the carrier should be resolved by contacting the carrier directly, as it's beyond LuxyList's control.

If a Gifter issues a chargeback, we will take every reasonable step to find an amicable solution. If we are unable to reach a solution with the Gifter, we will dispute the chargeback and cooperate with the Gifter's bank in the investigation.

During the course of the investigation, we will submit evidence including info about our services, the products that were ordered, and any communication with the Gifter.

In all cases, we take steps to prevent the Gifter from using our services again.

Will the Lister need to return the gift if a gifter makes a chargeback?

Yes, or they will need to cover the cost. When a gifter makes a chargeback the monies paid for the gift are taken from our account, meaning the gift has not been paid for. However, if in the course of the countering the chargeback, the ruling is in our favor, we will grant the Lister LuxyCredit for the full value of the gift or re-order or refund any monies they paid.

If the Lister is unhappy with my gift, can I issue a chargeback?

No. Under no circumstances should you issue chargebacks for purchases. We take threats of chargeback seriously. Gifters who issue chargebacks may have their accounts frozen and/or suspended.

If a Lister is unhappy with your gift, let us know and we will work with the lister to find a solution.