Payment Disputes / Chargebacks

When a gifter makes a purchase from our site, they are required to agree to the following:

• By purchasing on LuxyList, I agree to the LuxyList Terms & Conditions.

• All pricing is in USD and there are no refunds or cancellations after a gift order is placed.
• LuxyList does not hold product inventory, or control when merchants process, ship, or deliver orders. Furthermore, LuxyList does not coordinate the delivery of packages. Any delivery-related issues caused by the carrier should be resolved by contacting the carrier directly, as it's beyond LuxyList's control.

If a Gifter issues a chargeback, we will take every reasonable step to find an amicable solution. If we are unable to reach a solution with the Gifter, we will dispute the chargeback and cooperate with the Gifter's bank in the investigation. 

During the course of the investigation, we will submit evidence including info about our services, the products that were ordered, and any communication with the Gifter.

In all cases, we take steps to prevent the Gifter from using our services again.

Will I need to return my gifts if a gifter makes a chargeback?

Our terms do indicate that the Lister becomes responsible for the amount, so most likely yes. When a gifter makes a chargeback the monies paid for the gift are taken from our account, meaning the gift has not been paid for. However, if in the course of the dispute, the ruling is in our favor, we will grant you LuxyCredit for the full value of the gift or re-order the gift on your behalf.  

If I'm unhappy with my gift, can I tell my Gifter to issue a chargeback?

Under no circumstances should you encourage your Gifters to issue chargebacks for purchases. We take threats of chargebacks seriously.  Listers who tell their Gifters to issue chargebacks, or threaten to tell their gifters to issue chargebacks will have their accounts suspended.

If you are unhappy with your gift, let us know and we will work with you to find a solution.