Ensuring Your Info Is Accurate

If we receive a gift request with only initials, an alias, a PO box, or a business address, we'll place it on hold and reach out for what we need. Inaccurate info can lead to delays or, in some cases, an undeliverable gift — and some merchants have strict no-refund policies in that situation. Keeping your address and name accurate and current is the best way to avoid this altogether.